We all have blind spots when it comes to our first impressions team. Too easily, we think we're addressing the needs of our guests, but often we can be missing something that's right under our nose,If … read more

As much as we love to talk about the systems and structures that have to be in place to make an impact for your guests' first impression, those systems and structures only function if you've built a t … read more

I think you'll agree that when we're welcoming people to our church for the first time, sometimes we over-complicate things, but in a guest's mind, all questions boil down to this simplicity: Will I c … read more