On a Sunday morning, when does your church guest's first impression start?Often churches think about their first few minutes of service, like the video opener, the media on the screen counting down to service, or the first song as a guest's first imp …

  Having your guest services team ready to meet and greet new guests is great, but it's even more inviting when your church environment reflects that you were expecting guests. The last thing we want our church guests to think when th …

If you're part of a portable or pop-up church, we know you have some unique challenges. (If you're not, forward this email to someone you know that this could help!)We see 3 mistakes that portable churches make, and the good news is, there are simple …

Your responsibility as the Team Captain is to build a team that understands and executes based on your ‘Why’'; To make guests feel welcome and comfortable so they want to come back. (the wording may be adjusted for your church, but be clear on the ‘w …

Question: If your kids get to choose the restaurant for dinner tonight, are they choosing it based on the freshness of the ingredients in the Cobb Salad, or do they choosing where to eat based on whether or not it has a play area?Answer (In case you …

What makes an impression when you meet someone for the first time?How you're dressed, what cologne or perfume you wear, whether there's something stuck in your teeth when you smile, your posture, how you shake hands, your eye contact, how close you s …

It's not always easy helping guide a volunteer army, and unfortunately, there is always some amount of turn over, but let's be clear that this isn't always just a volunteer issue; There are many organizations who have high staffing turn over as well. …

Some of our favorite clients are church plants (or church revitalizations). There's something energetic and optimistic about a conversation with someone who is excited to launch their church and introduce unreached people to the love of Jesus.We've h …

"Thanks for being an amazing team member, showing up early for service each week, and creating an incredible first impression for our guests."This sentiment isn't easy to sum up in a gift. A pen with a logo on it or a $5 gift card for coffee don't qu …