We all have blind spots when it comes to our first impressions team. Too easily, we think we're addressing the needs of our guests, but often we can be missing something that's right under our nose,If you're not familiar with the concept, secret shop …

As much as we love to talk about the systems and structures that have to be in place to make an impact for your guests' first impression, those systems and structures only function if you've built a team - a team made up of real-life people.I know, …

I think you'll agree that when we're welcoming people to our church for the first time, sometimes we over-complicate things, but in a guest's mind, all questions boil down to this simplicity: Will I come back to this church?If someone is visiting you …