Your responsibility as the Team Captain is to build a team that understands and executes based on your ‘Why’'; To make guests feel welcome and comfortable so they want to come back. (the wording may be adjusted for your church, but be clear on the ‘w …

What makes an impression when you meet someone for the first time?How you're dressed, what cologne or perfume you wear, whether there's something stuck in your teeth when you smile, your posture, how you shake hands, your eye contact, how close you s …

It's not always easy helping guide a volunteer army, and unfortunately, there is always some amount of turn over, but let's be clear that this isn't always just a volunteer issue; There are many organizations who have high staffing turn over as well. …

"Thanks for being an amazing team member, showing up early for service each week, and creating an incredible first impression for our guests."This sentiment isn't easy to sum up in a gift. A pen with a logo on it or a $5 gift card for coffee don't qu …

As much as we love to talk about the systems and structures that have to be in place to make an impact for your guests' first impression, those systems and structures only function if you've built a team - a team made up of real-life people.I know, …

Every church, large or small, has to properly handle budget, time and volunteers, and continue to decide how to use those resources to impact their members and their community.What if there was a simple change that your first impressions team could m …