Your responsibility as the Team Captain is to build a team that understands and executes based on your ‘Why’'; To make guests feel welcome and comfortable so they want to come back. (the wording may be adjusted for your church, but be clear on the ‘w …

What makes an impression when you meet someone for the first time?How you're dressed, what cologne or perfume you wear, whether there's something stuck in your teeth when you smile, your posture, how you shake hands, your eye contact, how close you s …

It's not always easy helping guide a volunteer army, and unfortunately, there is always some amount of turn over, but let's be clear that this isn't always just a volunteer issue; There are many organizations who have high staffing turn over as well. …

"Thanks for being an amazing team member, showing up early for service each week, and creating an incredible first impression for our guests."This sentiment isn't easy to sum up in a gift. A pen with a logo on it or a $5 gift card for coffee don't qu …

We all have blind spots when it comes to our first impressions team. Too easily, we think we're addressing the needs of our guests, but often we can be missing something that's right under our nose,If you're not familiar with the concept, secret shop …

As much as we love to talk about the systems and structures that have to be in place to make an impact for your guests' first impression, those systems and structures only function if you've built a team - a team made up of real-life people.I know, …

I think you'll agree that when we're welcoming people to our church for the first time, sometimes we over-complicate things, but in a guest's mind, all questions boil down to this simplicity: Will I come back to this church?If someone is visiting you …